Privacy Policy

Effective as of August 15, 2019

UserNurture, LLC d.b.a. UserNurture (“UserNurture”, “we”, “us”, or “our”) develops software for small businesses and software companies to deliver high quality, interactive training to their customers and employees.

This Privacy Policy describes our practices with regards to how we are collecting information through our site, or our application and any other interactive services or features implemented by UserNurture.

UserNurture is not in the business of making money off of your data. Everything we collect is used exclusively to help us provide you with the best service possible.

Upon signing up for UserNurture we will ask for your First name, Last Name, Company name, and email address. This information is used to personalize your account and the training experience for your company. We commit to never sell or rent your personal information to third parties and we also won’t use your name or company in any marketing without your permission.

Payment Processing is handled by Stripe in UserNurture. We use stripe to manage your membership, keep records of your subscription payments as far as your card data is concerned we hold the last four digits of credit card and the expiration date.

Third-Party Providers

We work with service providers like Amazon Web Services and similar organizations to provide us with information regarding traffic on the Services, including the features used when visiting the Services and to provide us with information regarding the use of the Services.

How do I close my account?

If you have an account and you wish to close your account with one of our Services, please contact us via email at [email protected], and we will remove your Personal Information and Profile, if applicable, from the active databases for the Service(s) you request. Please send your request using an e-mail account that you have registered with Primer under your name. You typically will receive a response to a request sent to this account within 2 business days of our receiving it.

How long does UserNurture keep my information?

Upon termination of your Account, Primer will take commercially reasonable steps to delete any Personal Information, excluding information relating to messages you sent to active users, from our live databases in a reasonable amount of time not to exceed ninety (90) days.  You understand and agree that Primer may continue to have Personal Information in archive files or similar databases.  You further agree that Primer has no obligation to delete aggregated or de-identified information.  Primer may retain and use aggregated and de-identified information for any purpose consistent with laws and regulations.

Even if your account is closed, information may remain in backup or archive records and we may retain certain data relevant to preventing fraud or future abuse or for legitimate business purposes, such as analysis of aggregated, non-personally-identifiable or de-identified data, account recovery or if required by law.  All retained data will continue to be subject to the applicable privacy policy for the Service.

How will UserNurture notify me of changes to this policy?

We will notify you of material changes to the Privacy Policy on our Website and/or by e-mail, and make additional efforts to notify customers of material changes that impact the treatment of data collected through our Services.

UserNurture may update this Privacy Policy at any time and any changes will be effective upon posting.  Upon any update the date at the top of this policy will be updated.  In the event that there are material changes to the way we treat your Personal Information, you are responsible for regularly reviewing this Privacy Policy and your UserNurture account for notice of such modifications. Your continued use of the Services following an update to this Privacy Policy will constitute your acceptance of the updated Privacy Policy.

How can I contact UserNurture?

If you have questions or comments about this Privacy Policy, please contact us via e-mail at [email protected] or by mail at 65 Fleetwood Avenue, #516, Mount Vernon, NY, 10552