It is not long ago that we used to go through 100-page manuals to install the software. Within a short span, video guides disrupt the manuals. Who could have imagined a couple of decades ago that “Talking screens” would assist in implementing technology, or software?
Old school learning methods have failed to evolve, giving rise to real-time learning. With technological advancement, automatic guidance has become a reality. It is expected that in the next five years, almost all applications will implement an on-screen interactive guide
On-Screen Interactive Guides –What is the idea?
The era of “disruptive technology” has emerged more strongly in recent times. Instant chats, real-time interactions, in-app messaging features, voice-over IPs –there are infinite communication channels.
The On-Screen Interactive guides have tremendously changed our experience with new software. Who would waste time in reading the instructions or getting proper training for using the software now? It’s all a slide away.
Got stuck within an application? No need to close it and look for instructions. The guidelines will pop-up on the working screen only.
The interactive nature of the screen lets the users converse directly with the application’s actual interface. The users can finish up the task in no time while getting instructions.
The Change Interactive Screens Have Brought
Many browser-based applications –from e-commerce outlets to SaaS apps –are now featuring on-screen interactive guides. These interactive guides especially help SaaS companies to train users or create onboarding tours.
1. User onboarding
Companies that implement SaaS bring new users onboard with the help of on-screen interactive guides. They ensure that the user goes through all steps in the right sequence. The tour helps the user to get acquainted with the software the company is offering. The interactive screen serves as a virtual expert and helps the user to complete the task.
2. Training users
To create an on-screen guide does not need any professional expertise. Anybody can create and implement a guide on any software. Companies may design training programs on their software for their employees. Other companies may use them to onboard new employees, or to guide the existing employees on unfamiliar operations.
3. Customer Support
The user may fail to understand the application and consequently get stuck in accomplishing a task. When a user is forced to abandon a task and look for a possible solution, he often gets frustrated. He may not revisit the application. It’s sad if the user churns without getting to benefit from the software
On-screen guides are a real-time solution. The user does not have to take the long route –from documentations to forum entries, FAQs to video tutorials. These are all asynchronous and reactive forms. With on-screen interactive guides, users can continue to work on their tasks without closing the application.
Users usually have a short attention span, and they find it hard to concentrate on multiple elements simultaneously. The interactive screens offer a solution to one problem at a time. All other UI elements are blurred; the advanced features are introduced later. Organizing walkthroughs ensure higher user engagement and feature adoption.
On-Screen interactive guides are user-friendly. The interactive guidance prevents the user from a delayed and frustrating working experience. These screens offer a real-time solution to users and ensure user retention.